Outdoor Patio Furniture

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(800) 584-7659
Mon-Fri 8-7 EST
Inc. 500 Honoree

Customer Service

Ordering from Stonecrest Furniture

We strive to make the order process as easy as possible. Our website is designed to provide a simple, streamlined shopping experience. Orders can be placed online, or can be taken over the phone with one of our helpful Customer Service Experts.

We always encourage our customers to call before ordering. Our Customer Service Experts are trained furniture-industry experts, willing to go the extra mile to help you with product selection, shipping, or any question you might have. Our Experts are not paid on commission, so you can rest assured that you will never be pressured or hassled. We refuse to outsource our service to third-party call centers. We are here to help!

StrataShops websites reserve the right to refuse or refund any order due to unforeseen circumstances, including pricing errors and online ordering errors. Customers whose orders are affected by such unforeseen circumstances will be contacted within one business day.


Receipts

We ship the majority of our products direct from the manufacturer to your doorstep. This saves warehousing costs and allows us to pass on the savings to you! However, this means that your products will typically arrive without a packing invoice or receipt. Thus, the order confirmation that you receive via email serves as your official receipt. You will see your order number conveniently along the top.

If you have discarded, lost, or never received your receipt, no problem; contact our helpful Customer Service Experts, and we'll be happy to send another one.


Order Cancellation

You may cancel an order any time before it ships. Order processing time prior to shipment varies by product, so please carefully read the shipping information for each product you intend to purchase. Some products will leave the warehouse the next day; others may take a number of weeks. Orders that have already entered the shipping pipeline cannot be cancelled.

Orders with made-to-order options (most often cushions) cannot be cancelled once the manufacturing process has begun. Most orders with made-to-order custom options will begin manufacturing with 48 hours of order placement.

To cancel an order, please call our helpful Customer Service Experts at (800) 584-7659. Since time is of the essence, it's best to call rather than email us.


Payment Methods

We accept several methods of payment as listed below. No matter what method you choose, we guarantee that every transaction you make on our site will be 100% secure. All prices are listed in U.S. dollars.

Credit Cards – We currently accept Visa, MasterCard, American Express, and Discover cards. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.

Checks – We are happy to accept checks. Checks need to be made out to "StrataShops, LLC" (which is the parent company of Stonecrest Furniture). Please include your order number on your check and include a copy of your receipt. Please mail your payment to:

513 South Main Street, Elkhart, IN 46516

Please be aware that orders paid for via check will not be processed until we receive the check, and the check has cleared the bank. If time is of the essence, we recommend paying via one of the other methods listed above.


Sales Tax

Items sold and shipped to destinations inside Indiana are subject to a standard 7% sales tax. All orders to other states are tax-free!


Order Tracking

Your tracking information is emailed to you when your order ships. Orders are tracked using a tracking number and the website of the delivery carrier.

If you have a registered Stonecrest Furniture account, you can always login and see the status of the order. If you have any questions, or if your delivery seems behind schedule, our friendly Customer Service Experts are always there to help.


Backordered Items

Occasionally due to popularity of an item, a product is placed on backorder until additional inventory is received. This happens very rarely, and when it does, you will be notified immediately by one of our Customer Service Experts.


Coupons

We do not accept coupons or coupon codes. Fictitious coupon websites will use fake coupon codes to draw people to the website to boost monthly visits. In turn this generates more advertising income for the fictitious coupon website. We advise consumers to be aware of these practices.

For more information on our pricing please read our low price guarantee.

 

* Free shipping on orders $49.99 and more