- Shipping & Returns
- Questions (1)
This Set Includes
1 x Replacement Poker
1 x Replacement Weather Cover
1 x Replacement Grill
- Set includes one replacement poker
- Set includes one replacement grill measuring 21.5" in diameter
- Set includes one replacement spark screen measuring 23" in diameter x 6" high
- Set includes one weather cover
- Use in conjunction with all Patina Fire Pits
Patina Products Fire Pits are guaranteed not to burn through or rust through for five years. This fire pit accessory kit is designed in the United States to the highest standards of craftsmanship. It is built to last using materials that have been selected to weather changes in temperature, moisture, and other challenging outdoor conditions. Patina 100% Customer Satisfaction Guarantee: All Merchandise sold by Patina Products is unconditionally guaranteed to be free from defects in material and workmanship. If for any reason there is not complete performance satisfaction with the products ordered, return the merchandise to Patina Products within 60 days for replacement or credit for the quantity returned.
This product ships FREE within 1 week
Most ordered items will ship via ground shipping by companies such as UPS or FedEx. If the item is excessively large (such as an 8’ x 10’ rug) or if there are many of the same item (such as six lamps), the items will ship via truck freight. If you have any questions concerning how your order will ship, please call us.
|Ships Within||1 week|
|Furniture Type||Fire Pits|
Many of the products we offer are customizable, with cushions that are made-to-order. As a result, some of the manufacturers we sell do not accept returns of these items (except in the case of incorrect or defective items). (800) 584-7659
For those manufacturers that accept NON DAMAGED returns, the following information applies. All returns must be in original packaging and be received in original, new and re-stockable condition in order to receive a refund less return shipping charges and a maximum 15% factory re-stocking fee if applicable. Please contact us at (800) 584-7659 for details.
After we receive and inspect your return, we will refund the credit card used for the purchase less return shipping fees and factory re-stocking fees if applicable. We never keep your credit card information on file so you will receive a call from one of our Customer Service Experts to process your refund.
Return shipping charges and factory re-stocking fees are not refundable (except in the case of incorrect or defective items). Shipping charges and factory re-stocking fees will be deducted from the total refund amount. Due to shipping costs, we cannot offer any refunds or exchanges for orders delivered beyond the continental USA.
Damaged, Defective or Incorrect Items - 14 Days From Delivery Policy
When your order arrives, be sure to inspect it to ensure that you received the correct products and that they were not damaged during transit. If you notice damages, be sure to note the damages with the delivery driver before you sign for it and contact our customer service department immediately. Although we experience very little concealed damages, we recommend (for large truck LTL deliveries) that you sign the delivery receipt notating "Pending Inspection". If you experience concealed damage, notating this for future reference will assist us with your claim process.
We know that sometimes it's not possible to notice all discrepancies before unpacking everything, long after the carrier has left. In such a case, please contact our Customer Service Experts within 14 Days of delivery and they will be happy to address the situation.
In all cases of damaged and incorrect shipments, we will gladly replace the item and the cost of shipping the item back to us for exchange.
Repackaging and Shipping your Returns
After contacting us to process a return and get you a Return Merchandise Authorization (RMA) number, you will need to prepare your item for shipment. Please repack the item to be returned securely in the original packaging. Please write your RMA number in large characters on the outside of the box. Make sure the package is fully sealed before shipping. We are not responsible for packages that are lost or damaged.
Our Customer Service Experts will arrange to have the item picked up from your home. No need to take the item and have it shipped yourself; we'll take care of the legwork. Remember that return shipping charges and factory restocking fees (if applicable) are not refundable (except in the case of incorrect or defective items).
Patina 100% Customer Satisfaction Guarantee: All Merchandise sold by Patina Products is unconditionally guaranteed to be free from defects in material and workmanship. If for any reason there is not complete performance satisfaction with the products ordered, return the merchandise to Patina Products within 60 days for replacement or credit for the quantity returned.