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Many of the products we offer are customizable, with cushions that are made-to-order. As a result, some of the manufacturers we sell do not accept returns of these items, except in the case of incorrect or defective items.

In the case of manufacturers that do accept returns, the return is subject to a 15% restocking fee and the shipping cost back to the manufacturer.

Non-Damaged Items – 10 Days from Delivery Policy

For those manufacturers that do accept non-damaged returns, the following information applies:

  • Please contact us within 10 days of receipt of the item to discuss possible return options.
  • All returns must be in original packaging and be received in original, new and re-stockable condition in order to receive a refund less return shipping charges.
  • After we receive and inspect your return, we will promptly and courteously refund the credit card used for the purchase less return shipping fees and factory re-stocking fees if applicable.
  • Return shipping charges and factory re-stocking fees are not refundable. Shipping charges and factory re-stocking fees will be deducted from the total refund amount. Due to shipping costs, we cannot offer any refunds or exchanges for orders delivered beyond the continental USA.
  • Custom replacement slings are non-refundable. Replacement slings are made to your specific chair measurements and cannot be restocked. Please contact us for assistance if you have questions about measuring your patio furniture frame.