- Shipping & Returns
This Set Includes
1 x Hammock Bed
1 x Bolster Pillow
- 60" Width x 138" Depth x 48" Height
- 350 lbs weight capacity
- Weather, fade, and mildew-resistant
- Stainless steel hardware included
- Hardwood spreader bars, polyester rope clews
- Features a wooden multi-ply Cypress wood
- Coordinating bolster pillow included
- 12" chains included
This product ships FREE within 2-4 weeks
Most ordered items will ship via ground shipping by companies such as UPS or FedEx. If the item is excessively large (such as an 8’ x 10’ rug) or if there are many of the same item (such as six lamps), the items will ship via truck freight. If you have any questions concerning how your order will ship, please call us.
|Country of Origin||China|
|Ships Within||2-4 weeks|
|Furniture Type||Hammock and Stand Sets|
|Overall Width (Inches)||60|
|Overall Depth (Inches)||138|
|Overall Height (Inches)||48|
|Seating Number||1-2 Person|
|Hammock Size||2 Person|
We offer free shipping to your address on everything we sell! That amounts to a savings of 10%-50% off of most other dealers!
We use a variety of national companies such as UPS and FedEx to ship to our customers. However, due to the size and weight of some of our orders, shipments are often handled via common carrier. In such an instance, customers will need to be home to sign for the delivery. Carriers will call ahead to arrange delivery.
Standard Delivery includes bringing the furniture to your home address. It does not include inside or outside placement or removing the packaging. We do offer "Threshold" delivery service at an additional charge; please contact our helpful Customer Service Experts at for more information.
Our free shipping offer applies only to the Lower 48 States. We are happy to ship to Hawaii, Alaska, and Canada; please contact our helpful Customer Service Experts to receive a quote. We cannot ship to PO Boxes. Non standard shipping surcharges will apply to isolated service areas such as remote areas, areas not readily accessible by a delivery vehicle, etc, as defined by the shipper. These circumstances occur less than 1% of the time.
Are you interested in shipping items outside of the United States?
We can accommodate your needs. Please follow the steps below.
- Contact a freight forwarder of your choice in the Continental United States.
- Place your order online or call (800) 991-3034. Insert the freight forwarder shipping information into the "ship to" address on the order form.
- Your order will ship free of charge to your freight forwarder. We will provide you tracking information.
- **IMPORTANT** We highly recommend that your freight forwarder carefully inspects all items in your order once they have arrived. We cannot be responsible for your items once the shipper has signed that they have received your order in good condition.
- Your items will now ship via your freight forwarder to your final destination.
You can estimate the Delivery Time to your home by viewing the "Ships Within" information listed with every product. This refers to the time you place your order to the time it ships. The total delivery time for your order is calculated from the time your order is placed until the time you receive it. The diagram below shows how the Total Delivery Time is broken down into pre-ship processing time and shipping time.
Processing Time is the time it takes from when you submit your order to when the product leaves the Factory. The "Ships Within" time frame listed with each of our products on the website applies to this time frame. For example, if you order a product the reads "Ships Within: 2 Weeks", this means that the product typically leaves the factory within two weeks. If there will be any additional time required to process your order, we will notify you immediately to confirm the delivery period. This time is needed for products that are shipped to you directly from our manufacturers. The manufacturers need this time to fulfill your order and, in some cases, custom build the product.
Shipping Time is measured from when your order leaves the Factory to when it arrives at your address. Actual shipping time can vary between 2-5 business days. Contact our helpful Customer Service Experts at (800) 991-3034 for more information.
Did your shipment arrive damaged or defective?
Please report damaged or defective merchandise to us immediately by e-mail or phone. Photos of the items and the packaging would be greatly appreciated and will speed up our resolution process.
We strongly recommend at the time of delivery, if you notice any cartons that look dented, crushed, or just not right, OPEN them immediately and inspect the contents. If the contents appear to be damaged, please notate it on the delivery ticket, refuse that item (only), and contact us as soon as possible for instructions.
Many of the products we offer are customizable, with cushions that are made-to-order. As a result, some of the manufacturers we sell do not accept returns of these items (except in the case of incorrect or defective items). (800) 584-7659
For those manufacturers that accept NON DAMAGED returns, the following information applies. All returns must be in original packaging and be received in original, new and re-stockable condition in order to receive a refund less return shipping charges and a maximum 15% factory re-stocking fee if applicable. Please contact us at (800) 584-7659 for details.
After we receive and inspect your return, we will refund the credit card used for the purchase less return shipping fees and factory re-stocking fees if applicable. We never keep your credit card information on file so you will receive a call from one of our Customer Service Experts to process your refund.
Return shipping charges and factory re-stocking fees are not refundable (except in the case of incorrect or defective items). Shipping charges and factory re-stocking fees will be deducted from the total refund amount. Due to shipping costs, we cannot offer any refunds or exchanges for orders delivered beyond the continental USA.
Damaged, Defective or Incorrect Items - 14 Day's From Delivery Policy
When your order arrives, be sure to inspect it to ensure that you received the correct products and that they were not damaged during transit. If you notice damages, be sure to note the damages with the delivery driver before you sign for it and contact our customer service department immediately. Although we experience very little concealed damages, we recommend (for large truck LTL deliveries) that you sign the delivery receipt notating "Pending Inspection". If you experience concealed damage, notating this for future reference will assist us with your claim process.
We know that sometimes it's not possible to notice all discrepancies before unpacking everything, long after the carrier has left. In such a case, please contact our Customer Service Experts within 14 days of delivery and they will be happy to address the situation.
In all cases of damaged and incorrect shipments, we will gladly replace the item and the cost of shipping the item back to us for exchange.
Repackaging and Shipping your Returns
After contacting us to process a return and get you a Return Merchandise Authorization (RMA) number, you will need to prepare your item for shipment. Please repack the item to be returned securely in the original packaging. Please write your RMA number in large characters on the outside of the box. Make sure the package is fully sealed before shipping. We are not responsible for packages that are lost or damaged.
Our Customer Service Experts will arrange to have the item picked up from your home. No need to take the item and have it shipped yourself; we'll take care of the legwork. Remember that return shipping charges and factory restocking fees (if applicable) are not refundable (except in the case of incorrect or defective items).
What is Covered?
This 1-year limited warranty for residential installation covers all defects in workmanship or materials of the RST product.
How long does the warranty last?
This warranty remains in force for 1 year from the date of purchase. Any indication of abnormal or abusive use of the furniture will void this warranty.
What will we do to correct problems?
When you have questions it is our job to have answers. For this reason our staff is specially trained to offer you the best service in the industry. No matter if it is color consultation advice or simply questions about shipping arrangements, we make sure that you not only understand the answers, but are also comfortable with them. Simply put, we are consumers just like you. We believe in the adage that you treat others like you want to be treated. This is our promise to you before, during and after your purchase.
How does state law relate to this warranty?
This warranty gives you specific legal rights. You may also have other rights, which vary from state to state.
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