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Shipping
We offer free shipping on everything we sell! That amounts to a savings of 10%-50% off other online dealers!
When possible, we use UPS to ship to our customers. However, due to the size and weight of many of our products, some shipments are handled via common carrier. In such an instance, customers will need to be home to sign for the delivery when the items arrive. Each carrier will call ahead to arrange delivery.
Standard Delivery includes bringing the furniture to your home. It does not include bringing the furniture inside, to your backyard, or removing the packaging. We do offer "White Glove" delivery service at an additional charge; please contact our helpful Customer Service Experts at (800) 584-7659 for more information.
Our free shipping offer applies only to the Lower 48 States. We are happy to ship to Hawaii, Alaska, and Canada; please contact our helpful Customer Service Experts to receive a quote. We cannot ship to PO Boxes. Non standard shipping surcharges will apply to isolated service areas such as remote areas, areas not readily accessible by a delivery vehicle, etc, as defined by the shipper. These circumstances occur less than 1% of the time.
Delivery Times
Many Poly-Wood products are Quick-Ship items, meaning that they will ship within 1-3 business days! Other items may take longer to ship. Cushions will take 3 weeks to ship, Plastique and Euro products will take 2-3 weeks to ship. All other orders are guaranteed to ship with two weeks of order placement. Check on the individual item's page to find out how long your order will take to ship.
The total delivery time for your order is calculated from the time your order is placed until the time you receive it. The diagram below shows how the Total Delivery Time is broken down into pre-ship processing time and shipping time.
Processing Time is the time it takes from when you submit your order to when the product is loaded onto a truck and shipped to you.
Shipping Time is measured from when your order leaves the Distribution Center to when it arrives at its destination. Typical shipping times are between 3-6 business days. Expedited shipping is available; please contact our helpful Customer Service Experts at (800) 584-7659 for more information.
Did your shipment arrive damaged or defective?
Please report damaged or defective merchandise to us immediately by email or phone. Photos of the items and the packaging would be greatly appreciated and will speed up our resolution process. Once we receive the photos, we promise to have a resolution within 1 business day. Period.
